Welcome to Best Buy. Buyers registered with Best Buy will enjoy the rights and privileges described in these Best Buy Terms of Service (these "Best Buy Terms of Service") when purchasing Mall items (as defined below) from any of our participating sellers on Best Buy. These are selected by Best Buy (such as sellers, "Mall Sellers," and such buyers, "Mall Buyers"). If you are a Mall Buyer, your purchase on Best Buy will be deemed as acceptance of the terms and conditions set forth in these Best Buy Terms of Service. Similarly, if you are a Mall Seller, your continued participation in Best Buy will be deemed as your acceptance of the terms and conditions set forth in these Best Buy Terms of Service. These Best Buy Terms of Service supplement and form part of the Terms of Service and other Best Buy policies—please read the Terms of Service and other Best Buy policies available on the website, as they contain important information about your rights and obligations. Any terms used in these Best Buy Terms of Service that are not defined herein will have the meaning given to such terms in the Terms of Service and/or applicable Best Buy policies. All terms and conditions described in these Best Buy Terms of Service are subject to change at Best Buy's sole discretion in accordance with the Terms of Service.

1. Best Buy Refund and Return Policy

1.1 Mall buyers may return items seven (7) calendar days after the date on which the item first becomes available for pickup (“Free Return Period”). This date is typically the date the Mall buyer receives delivery of the item; however, if the Mall buyer does not receive the item due to the Mall buyer not being at the destination address or the Mall buyer failing to enter the correct destination address, this date will be the date of the first attempt at delivery.

1.2 Please note that Mall buyers must ship or deliver the item to a Best Buy designated location or place of sale within five (5) days of submitting a return request, and in any event no later than the last day of the Free Return Period. All returned Mall items must be returned via Best Buy designated courier no later than the last day of the Free Return Period. Best Buy reserves the right to refuse any request to ship Mall items more than five (5) days after submitting a return request.

1.3 Best Buy will, at its sole discretion, approve your refund/return request after reviewing your completed refund/return request and inspecting the condition of the returned items. The buyer acknowledges and agrees that Best Buy's decision is final, decisive, and binding, and undertakes and agrees not to bring any legal action or otherwise make any claim against Best Buy or its affiliates in connection with such decision. Returned items must meet at least the following conditions:

● Brand new and sealed;

● Complete, containing all purchased items; and

● With original product packaging and price tags.

If any additional conditions apply to a particular item, Best Buy will notify you via the website, SMS, or email. The return conditions for items are collectively referred to as the "Return Conditions".

1.4 In addition, please note that certain types of merchandise may be excluded from the refund and return policy described in these Best Buy Terms of Service, including:

● Digital goods, such as mobile phone top-up cards, audio/video recordings, or software;

● Perishable or potentially spoiled or expired goods, such as groceries; and

● Cosmetics, swimwear, lingerie, and other items unsuitable for return due to health protection or hygiene reasons.

If any merchandise is excluded from the refund and return policy described in these Best Buy Terms of Service, Best Buy will make reasonable efforts to post this information on our website or otherwise notify merchandise buyers; however, please note that our policies are subject to change without notice, and some merchandise may be excluded after a purchase by a merchandise buyer. Any merchandise excluded from the refund and return policy described in these Best Buy Terms of Service is called an "Excluded Merchandise."

1.5 Best Buy reserves the right to (a) add to or otherwise modify the list of excluded items and/or return conditions and (b) modify, terminate, or suspend the refund and return policies described in these Best Buy Terms of Service (including the length of the free return period), at its sole discretion in each case.

1.6 Best Buy may, at its sole discretion, refuse any returned store item (and related refund and return requests):

● If it is an excluded item;

● If it does not meet the return conditions; or

● If the store item is returned in a manner that does not comply with Section 1.2 above.

Please note that Best Buy's decision will be based on the list of terms and conditions (including the list of excluded items, return conditions, and free return period) in effect at the time such decision is made. Therefore, pursuant to Section 1.5 above, the length of such excluded items list, return conditions, and/or free return period may differ from the effective content when the store buyer completes the refund/return request and/or returns the store item.

If a TikTok Shop refuses a refund and return request, Best Buy will arrange for the Mall item to be shipped to the address of the Mall buyer to whom it was originally delivered. Best Buy has the right to claim compensation from the Mall buyer for any costs incurred in returning the Mall item to the Mall buyer.

1.7 If Best Buy suspects a user of abusing the refund and return policy described in these Best Buy Terms of Service, Best Buy reserves the right to terminate the user's access to Best Buy and, where Best Buy deems appropriate, may also impose penalties (including recovery of any costs or charges incurred due to such abuse).

1.8 The Mall item refund and return policy described in these Best Buy Terms of Service is supplementary to the general refund and return policy described in the Refund and Return Policy. In the event of any inconsistency, the refund and return policy described in these Best Buy Terms of Service shall apply to Mall items.

2. Mall Seller Terms and Conditions

2.1 If you are a Mall seller, you should receive a separate written notice from Best Buy informing you of your opt-in to Best Buy. If you decide at any time not to participate in Best Buy, please notify Best Buy in writing; otherwise, you will be deemed to have opted to continue participating in Best Buy and agreed to the terms and conditions set forth in these Best Buy Terms of Service.

2.2 Each seller warrants that the merchandise it offers and actually delivers to buyers on Best Buy (a) conforms to (i) applicable law and (ii) the specifications listed on the website (and provided to buyers), including all product warranties, specifications, drawings, samples, performance standards, and all applicable quality, safety, and hygiene requirements, and (b) will be free from defects. Each seller understands and agrees that it will be liable for any nonconformity or defect of any merchandise, or any public or private recall, and will hold Best Buy harmless from any loss relating thereto.

2.3 If a seller is found to be offering or selling any items on TikTok Shop that are restricted by Best Buy's Prohibited and Restricted Items Policy, Best Buy reserves the right, at its sole discretion, to remove the offending item from Best Buy and issue a refund (and any adjustments thereof) to the purchaser of such an item (even if the purchaser has not complied with any of the requirements set forth in Section 1 above). In such case, the seller agrees to reimburse Best Buy for all such refunds (including any associated costs and fees) and authorizes Best Buy to deduct such amounts from any payments due to the seller or to take other actions that Best Buy deems appropriate in its discretion.

2.4 Best Buy's decision to approve a refund or return pursuant to Section 1 above is binding on the relevant seller. The seller agrees to comply with and do all necessary steps to make the purchaser's refund or return request effective and approved by Best Buy.

2.5 For any refund or return request approved by Best Buy, Best Buy will arrange for the returned Mall Item to be shipped to the address provided in writing by the relevant Mall Seller to Best Buy to complete the refund and return process, without incurring additional charges. This applies to Mall Sellers provided that the address is located in the country/region where the Mall Item is listed for sale on the website (“Local Address”). If the Mall Seller fails to provide a Local Address for the returned Mall Item, or fails to accept delivery of the returned Mall Item within a reasonable timeframe (as determined by Best Buy), Best Buy reserves the right to dispose of such Mall Item in any manner it deems appropriate, and the Mall Seller shall be deemed to have forfeited all rights to that Mall Item.

2.6 Notwithstanding the foregoing, Best Buy may, at its sole discretion, refuse to return Mall Item that has been approved for a refund or return to the Mall Seller, and the Mall Seller shall be deemed to have waived all rights to that Mall Item.

2.7 For any refund or return received by Best Buy but rejected by Best Buy, Best Buy will organize the shipment of the item to the relevant buyer's address in accordance with Section 1.6 above.

2.8 If TikTok Shop approves any refund or return request, the seller can appeal the decision by contacting Best Buy and providing evidence supporting the appeal. If Best Buy supports the seller's appeal, it will reimburse the seller for all or part of the purchase price. The seller acknowledges and agrees that Best Buy's decision is final, decisive, and binding, and undertakes and agrees not to bring any legal action or otherwise make any claims against Best Buy or its affiliates in connection with the decision.

3. Best Buy 100% Authentic Policy

3.1 All products listed by sellers must be 100% authentic.

3.2 Counterfeit products are prohibited from being listed on Best Buy. The term “counterfeit” includes products that completely imitate existing brands and are manufactured with the intent to deceive or defraud, and may include, but are not limited to:

● Products that violate the laws of any country where they are sold;

● Counterfeits or copies of existing official products;

● Products never manufactured by a particular brand;

● Products priced significantly lower than advertised;

● Products that contain a registered trademark on the product, packaging, or anywhere related to the product without the trademark owner's authorization;

● Products containing specific design elements protected by the trademark (such as cartoon characters or color schemes); without the trademark owner's authorization;

● Products that have such similarities to other products without the trademark owner's authorization (e.g., copies of branded goods with or without altered logos);

● Products whose product images on the listing do not clearly display the trademark, but the delivered product contains the trademark; and

● The use of photographs containing the brand's trademark in the listing.

3.3 Original Equipment Manufacturer (“OEM”) brands are permitted, provided that any OEM product image does not display the official brand logo and no part of the product information includes the official brand name.

3.4 If requested by Best Buy, the seller shall promptly provide Best Buy with documentation (reasonably satisfactory to Best Buy) proving the authenticity of the items sold on the platform, including but not limited to manufacturer sales invoices, authorized distribution agreements, and/or certificates of authenticity (“Proof of Authenticity”).

3.5 If the seller fails to provide Proof of Authenticity, the seller shall:

(a) accept returned items from the buyer; and

(b) be liable to indemnify Best Buy for any other costs, expenses, losses, and liabilities (including but not limited to damage to reputation) suffered or incurred by Best Buy as determined by Best Buy at its sole discretion.

3.6 If Best Buy determines that a seller has violated Section 3, Best Buy may take all appropriate measures, including but not limited to removing counterfeit listings of products from the website, prohibiting the posting of identical or similar products and/or restricting, suspending or terminating the seller's Best Buy account and/or access to Best Buy. The seller's obligations and liabilities under these Terms of Service shall not be affected by any account restrictions, suspension, or termination.

4. Best Buy Commission Fee

4.1 Best Buy charges a fee (“Best Buy Commission Fee”) for all successful transactions completed by marketplace sellers on the website. The Best Buy Commission is borne by the marketplace seller and is calculated as follows: (a) 2% (2%) of the total grossed price for the sale of electronics (e.g., audio, cameras and drones, computers and accessories, games and consoles, mobile phones and gadgets, home appliances); (b) 3% (3%) of the total grossed price for the sale of fast-moving consumer goods (e.g., beauty, food and beverages, health products, baby and maternity products, pet products, home & living – home fragrances and aromatherapy, home & living – home care products); and (c) 5% (5%) of the total grossed price for the sale of any other products not otherwise specified herein. The total grossed price is the seller’s original listed price, minus any discounts or coupons sponsored by marketplace sellers, rounded to the nearest peso. For the avoidance of doubt, the item classifications specified in Section 4.1 (a), (b), or (c) above shall be determined by Best Buy at its sole discretion. Best Buy commission includes VAT. Best Buy shall issue a receipt or tax invoice for the Best Buy commission fee after the seller submits proof of registration to the IRS.

4.2 Upon successful completion of the transaction, Best Buy shall deduct the Best Buy commission from the buyer's purchase price in accordance with Section 11.2 of these Terms of Service and remit the balance to the seller.

4.3 For the avoidance of doubt, the Best Buy commission fee under these Terms of Service applies, in addition to the transaction fee under the Terms of Service.

5. Best Buy Formula Guarantee

5.1 The Best Buy Formula Guarantee Program is Best Buy's commitment to the brand authenticity and product freshness of each eligible formula product.

5.2 If the eligible formula product complies with the Best Buy 100% Authentic Product Policy described in Section 3 above, the buyer may request a refund and return. Or (b) the expiry date of the eligible formula product is from the date of its first purchase.