Return Policy Page

1. Returns/Refunds Requested by Best Buy

Purpose of this Refund and Returns Policy and the terms and conditions of the Terms of Service, the Buyer may request the return of the purchased Item (“Item”) and/or a refund before the expiry date of the Best Buy Warranty as stated in the Terms.

The Best Buy Warranty is a service provided by Best Buy upon request to help users resolve certain disputes that may arise during the transaction process. Users may resolve their differences privately or contact their relevant local authorities to help them resolve any disputes before, during, or after using the Best Buy Warranty.

2. Returns Requested

The Buyer may only request a refund and/or return if:

● The Buyer has not received the Item;

● The Item is defective and/or damaged upon delivery;

● The Seller delivers an Item that does not conform to the agreed specifications (e.g., wrong size, color, etc.);

● The Item delivered to the Buyer differs materially from the description provided by the Seller in the Item Listing; or

● The Seller must send his/her confirmation to Best Buy to acknowledge the agreement through a private agreement with the Seller.

The buyer's application must be submitted through the Best Buy mobile application.

Ten (10) calendar days after the return request is submitted.

If the buyer has initiated legal proceedings against the seller, the buyer may provide Best Buy with formal notice from the relevant authorities requesting Best Buy to continue holding the purchase funds until a formal ruling is obtained. Best Buy will determine at its sole discretion whether it is necessary to continue holding such purchase funds.

3. Rights of Preferred Sellers

If you are a preferred seller, you should receive a separate written notice from Best Buy informing you of your selection to participate in the Best Buy Preferred Seller Program. If you decide at any time not to participate in the Best Buy Preferred Seller Program, please notify Best Buy in writing; otherwise, you will be deemed to have selected to continue participating in the Best Buy Preferred Seller Program and agreed to the terms and conditions set forth in this Refund and Return Policy. Best Buy may suspend or remove any preferred seller from the Best Buy Preferred Seller Program at any time at its sole discretion.

Best Buy's decision to approve a refund or return pursuant to Section 2 above is binding on the relevant preferred seller. The preferred seller agrees to comply with and take all necessary steps to facilitate a buyer's request for a refund or return approved by Best Buy.

For any refund or return request approved by Best Buy, Best Buy will notify the preferred seller via email (the “Email Notification”) and organize the sending of the relevant returned item to the address provided by the preferred seller in writing to Best Buy to complete the refund and return process, provided that address is located in the country where the relevant item is listed for sale on the website (the “Local Address”). If the preferred seller fails to provide a Local Address for the returned item or otherwise fails to accept delivery of the returned item within a reasonable time (as determined by Best Buy), Best Buy reserves the right to dispose of such item in any way it deems appropriate, and the preferred seller shall be deemed to have forfeited all rights to the item. If the preferred seller does not receive the returned item, the preferred seller must notify Best Buy within seven (7) days of receiving the Email Notification (the “Notification Period”). Failure to notify Best Buy within the Notification Period will be conclusive evidence and result in the preferred seller accepting that the item has been delivered, and the preferred seller agrees not to bring any claim or dispute regarding any such item. Notwithstanding the foregoing, Best Buy may, at its sole discretion, decide not to return items for which a refund or return has been approved, and the preferred seller shall be deemed to have forfeited all rights to the item.

For any refund or return received by Best Buy but rejected by Best Buy, Best Buy will organize delivery of the item to the relevant buyer's address in accordance with Section 2 above.

If Best Buy approves any refund or return request, the preferred seller may appeal the decision by contacting Best Buy and providing evidence supporting such an appeal. If Best Buy supports the preferred seller's appeal, it will reimburse the preferred seller for all or part of the purchase price. The preferred seller acknowledges and agrees that Best Buy's decision is final, decisive, and binding, and undertakes and agrees not to bring any action or otherwise claim against Best Buy or its affiliates in connection with such decision.

4. Rights of Regular Sellers

For the purposes of this Refund and Return Policy, a regular seller refers to a seller who is not a Mall seller or a preferred seller.

When Best Buy receives a buyer's request for a return and/or refund, Best Buy will notify the seller in writing. The seller may respond to the buyer's application following the steps provided in Best Buy's written notice. The seller must respond within the timeframe specified in the written notice ("Specified Period"). If Best Buy does not receive a response from the seller within the Specified Period, Best Buy will assume that the seller has not responded to the buyer's application and will continue to evaluate the buyer's application without further notice to the seller. Best Buy will review each seller's response on a case-by-case basis and determine at its sole discretion whether the buyer's application is likely to succeed under the circumstances stated by the seller.

V. Returns and Exchanges

To ensure a hassle-free return experience, the buyer should ensure that the item (including any free items, such as accessories accompanying the item) is returned to the seller in the condition received by the buyer at the time of delivery. We recommend that the buyer take photos upon receiving the item.

6. Responsibility for Postal Shipping and Return Shipping Costs

● In the event of unforeseen errors by the seller (i.e., delivery of damaged, defective, or incorrect products to the buyer), the seller will bear the buyer's postal shipping and return shipping costs.

● In the event of a buyer's change of mind, the buyer must obtain the seller's consent before submitting a return request, and the buyer shall bear the return shipping costs.

● In the event of a dispute between the buyer and seller regarding who is responsible for forward shipping and return shipping costs, Best Buy will determine the responsible party at its sole discretion.

For the avoidance of doubt, in any of the above situations, if the seller bears the buyer's forward shipping and return shipping costs, the seller shall bear the buyer's forward shipping costs even if the buyer uses a free shipping voucher. Delivery of the product.

7. Refunds

The buyer will only receive a refund after Best Buy receives confirmation from the seller that the seller has received the returned goods. If Best Buy does not receive a message from the seller within the specified time, Best Buy will have the right to refund the applicable amount to the buyer without further notice to the seller. For more information on seller response time limits, please click this link. Refunds will be returned to the buyer's credit/debit card or designated bank account, whichever is applicable.

8. Communication Between Buyers and Sellers

Best Buy encourages users to communicate with each other when problems arise in a transaction. Since Best Buy is a platform for users to conduct transactions, buyers should contact the seller directly to resolve any issues related to the purchased goods.